ADMISSIONS & STUDENT AFFAIRS DIRECTOR

MÔ TẢ CÔNG VIỆC

VUS The South

1. Finance:

Build sales plan to achieve monthly and annual targets (enrolment, revenue, class size, EBITDA…)

Optimize utilization of classrooms and expand the customer base

Control ASA staff cost as well as ASA operations cost

Propose innovative ideas in management & operations to maximize work efficiency while saving costs.

2. Sales & Services:

Sales:

Implement sales and marketing plans to meet sales targets

Focus on improving NPS and learning quality to increase WOM and referrals, retention rates

Systemize all processes of sales and customer care that satisfy targeted customers.

Balance between learning quality, class size and number of class opening based on shifts

Service:

Ensure VUS Parents/Students are provided with the best service quality

Optimize process to receive and handle customer feedback/complaints

Propose activities to improve customer service.

3. Business Development:

Stay updated with competitor and learner’s needs to provide initiatives and participating in product & service development

Stay updated with market trends to analyze and propose suitable business development plans

Cooperate with business development department to expand VUS through new campuses

4. Relationship

Build a friendly and collaborative workplace both within ASA teams and other departments on a “One Team - One Goal” basis

Actively build and develop relationships with partners and local authorities to support for sales & marketing activities

5. Training and Development

Optimize ASA human resources in every campus to run daily operations smoothly

Build and implement ASA team engagement & career development plan

Develop sales /care training/mentoring/coaching plan

VUS Nationwide

6. Standard Operating Procedure (SOP)

Standardize Sales and Care procedures both in written documents and in ASA software, in accordance with desired outcomes for each student group.

Train ASA workforce on daily operations as well as on new sales campaigns.

Perform formal and informal checks on ASA work to assess the performance of the team.

 

YÊU CẦU:

Education: BA/BS degree in majors of Business Management/ Marketing/ Social Sciences… or relevant field; MA/MS will be preferred

Nationality: Vietnamese

Attitude: positive, high sense of responsibility, hands-on & detail-oriented, result-oriented, self-motivation, quick-learner

Computer skills: Office

At least 5 years of experiences in sales management at senior level in education/ retail field, with a team size of 100 headcounts above.

A demonstrated excellent track record for sales achievements

Excellent customer service mindset; possess strong business acumen

Ability to interact and influence senior management team members

Ability to motivate and influence people

Excellent communication skills

Ability to sales training