MÔ TẢ CÔNG VIỆC
VUS The South
Build sales plan to achieve monthly and annual targets (enrolment, revenue, class size, EBITDA…)
Optimize utilization of classrooms and expand the customer base
Control ASA staff cost as well as ASA operations cost
Propose innovative ideas in management & operations to maximize work efficiency while saving costs.
2. Sales & Services:
Implement sales and marketing plans to meet sales targets
Focus on improving NPS and learning quality to increase WOM and referrals, retention rates
Systemize all processes of sales and customer care that satisfy targeted customers.
Balance between learning quality, class size and number of class opening based on shifts
Ensure VUS Parents/Students are provided with the best service quality
Optimize process to receive and handle customer feedback/complaints
Propose activities to improve customer service.
3. Business Development:
Stay updated with competitor and learner’s needs to provide initiatives and participating in product & service development
Stay updated with market trends to analyze and propose suitable business development plans
Cooperate with business development department to expand VUS through new campuses
Build a friendly and collaborative workplace both within ASA teams and other departments on a “One Team - One Goal” basis
Actively build and develop relationships with partners and local authorities to support for sales & marketing activities
5. Training and Development
Optimize ASA human resources in every campus to run daily operations smoothly
Build and implement ASA team engagement & career development plan
Develop sales /care training/mentoring/coaching plan
6. Standard Operating Procedure (SOP)
Standardize Sales and Care procedures both in written documents and in ASA software, in accordance with desired outcomes for each student group.
Train ASA workforce on daily operations as well as on new sales campaigns.
Perform formal and informal checks on ASA work to assess the performance of the team.
Education: BA/BS degree in majors of Business Management/ Marketing/ Social Sciences… or relevant field; MA/MS will be preferred
Attitude: positive, high sense of responsibility, hands-on & detail-oriented, result-oriented, self-motivation, quick-learner
Computer skills: Office
At least 5 years of experiences in sales management at senior level in education/ retail field, with a team size of 100 headcounts above.
A demonstrated excellent track record for sales achievements
Excellent customer service mindset; possess strong business acumen
Ability to interact and influence senior management team members
Ability to motivate and influence people
Excellent communication skills
Ability to sales training