OPERATIONS DIRECTOR (SOUTH)

MÔ TẢ CÔNG VIỆC

Based on company strategy, propose and implement actions plan focused on accelerating student enrolments, improving average revenue per user (ARPU), growing market share, and improving re-enrolment / retention rate of campuses.

Lead planning, budgeting, forecasting and financial / PnL reporting activities for campuses in his/her region; Identifying, implementing, and tracking cost optimization initiatives, improvements in center level productivity / utilization, and all customer service interactions and metrics.

Lead operations with a focus on (1) defining, implementing, and tracking tactics linked to admissions and initiatives centered on student affairs (ASA: Admissions & Student Affairs); (2) effectively launching VUS’s national marketing programs and designing, tracking, and reporting on local-specific marketing programs / campaigns and public relations (PR) activities; (3) implementing school premises service and compliance (SSC: School Services & Compliance) measures in-line with Company stated guidelines; (4) implementing teacher quality management (TQM: Teaching Quality Management) measures in-line with guidelines published by the Company’s Teacher Quality (TQ) department but also identify, suggest, implement, and track improved policies and procedures.

Drive hiring decisions and talent management initiatives and succession planning activities; set employee performance goals and objectives and conduct performance reviews (structured and non-structured) by functional group and for and across direct reports; and provide direct management to key functional and / or business unit managers and executives.

Support business development (BD) activities, coordinate with the BD team on lease (re)negotiations, and the successful launch of net-new campuses in-region in-line with the broader business strategy.

Other tasks/work assigned by line manager and BOD.

 

YÊU CẦU:

Education: Bachelor/Master in business administration/ management

Experience: At least 5 years of experience in sales/operations management

Attitude: Customer-oriented, results-oriented, can-do attitude, motivated by sales targets and indicators; rigorous, disciplined and methodological; initiative-spirited

Language: English Computer skills: Microsoft Office