LMS COORDINATOR

Key duties and responsibilities but are not limited to those listed below:

Leads the effective implementation and ongoing maintenance of the LMS and all supporting tools, content, and technologies, roles, users, security, internal system notifications and other instructional technology user accounts.

Creates and executes a long-term plan for learning management system growth and improvement.

Manages the testing and evaluation of new features and tools that integrate with the LMS by facilitating and managing vendor vetting and training.

Creates systems and workflows to ensure that all course resources are properly set up and available.

Provides help resources and training for students, faculty, and staff including instructional videos, how-to guides, and FAQs related to the usage of the learning management system, instructional technology, and documents relevant data about each external learning tool in a central repository.

Establishes and configures the LMS, including new courses.

Utilizes project management to ensure successful development/implementation of course tools within the LMS, including building-level apps, and LTI configurations.

Ensure efficient and effective resolution to course problems and trends by creating and maintaining system and process workflows.

Tracks usage of tools and the learning management system features to provide reports on trends and creates and executes a plan to address those issues and trends.

Establishes and maintains relationships with the VUS’s 24/7 Tech Support provider; Communicates with provider to address issues and trends via overseeing knowledge.

Facilitates the escalation of and resolution for IT issues connected to the learning management system and/or external tools.

Other duties as assigned.

Position Requirements:

Skills:

Experience with multiple external vendors and tools.

Background in instructional or educational technology.

Applications Administrator experience.

Experience managing a team of 2 or more.

Advanced proficiency with MS Office suite.

Troubleshooting.

Excellent Customer Service Skills.

Experience providing training to faculty, staff, and students.

Strong verbal and written communication.

Advanced proficiency integrating external tools into the learning management system (preference for Canvas, other LMS experience).

Advanced understanding of HTML/CSS.

Knowledge of LTI, API and OAuth.

Accountability.

Prioritize effectively.

Proactive Communication.

Problem Solving.

Professionalism.

Competencies:

Accountability.

Prioritizing.

Proactive Communication.

Problem Solving.

Professionalism.

Results-Driven.

Independence.

Teamwork.

Technologically Sav.

Innovation Orientation.

Experience & Education Requirements:

Technical certifications or coursework related to LMS administration.

Minimum 3 years of learning management system maintenance and administration in Canvas, other LMS.

Demonstrated ability to create systems and process that support the effective management of the LMS.

Minimum 3 years experience integrating tools and technologies.

Minimum 3 years of management or leadership experience.

Proven ability to effectively communicate with faculty, staff, and senior leaders.

Qualification:

Bachelor’s degree in computer science or related field or related experience.

Project management professional certification.

Possess highly developed interpersonal and teamwork skills.

Excellent verbal and written English skills.

Good references on request.

Contacts:

Works closely with the IT PMO,  IT Director, Information Technology team, directors, faculty, and staff.

Liaises with 3rd party solution providers as requested.